Before You Buy

1. Return & Exchange Policy

All return and exchange requests must be submitted via email for manual review.

Non-quality-related issues are not eligible for return or exchange.

 Non-returnable cases include:

  • Change of mind or personal preference
  • Incorrect size ordered
  • Wrong style, pattern, or design selected
  • Orders with incorrect shipping address provided by the customer

 Shipping address responsibility: Please double-check your shipping address before placing the order. We are not responsible for losses caused by incorrect or incomplete address information.

For order cancellation:

  • Orders are processed automatically.
  • Cancellation requests are handled on a best-effort basis only.
  • We cannot guarantee that any order can be canceled once it has been placed.

2. Product Color & Visual Variations

  • Actual appearance may vary depending on lighting and environment.
  • Please refer to real installation photos and videos for the most accurate reference.

Different situations:

  • Sunny vs. Cloudy Days: Colors and light effects may appear brighter and more vibrant in direct sunlight, while overcast conditions create a softer, more muted appearance.
  • Day vs. Night: Changes in sun angle and light intensity throughout the day can affect the film's color, brightness, and overall visual effect.
  • Viewed from Inside vs. Outside: The film's pattern, texture, and privacy effect may look different depending on whether it is viewed from indoors or outdoors.
  • With or Without the Backing Layer: Colors may appear more vivid when the white backing layer is attached. The final appearance will be visible after installation on glass.

3. Installation

  • Static Cling: Our window films use a static cling application, which means no glue or adhesive is required. Simply apply with water for a clean, hassle-free installation.
  • Easy DIY Installation: Designed for beginners, most installations can be completed in just a few minutes, depending on the size of your window.
  • Removable & Repositionable: During installation, the film can be lifted and repositioned as needed for easier alignment. When removed properly, it leaves no sticky residue behind.

4. Edge Lifting & Adhesion Issues

Minor edge lifting may occur depending on environment and installation conditions.

  • Film touching the window frame or seals: Leave a 1–2 mm (1/16–1/8 inch) gap between the film and the frame when trimming.
  • Installation in cold temperatures: For best results, install at temperatures above 50°F (10°C) and allow the film time to acclimate to room temperature.
  • Dust, dirt, or residue on the glass: Thoroughly clean the glass surface before installation.
  • Excess water trapped along the edges: Use a squeegee to remove as much water as possible, paying extra attention to the edges.
  • Uneven or textured glass surfaces: Static cling films adhere best to smooth, flat glass surfaces.
  • Edges lifting shortly after installation: Gently lift the affected area, spray a small amount of water, and re-squeegee. Allow 24–48 hours for any remaining moisture to evaporate.

5. Shipping Information

  • Orders are processed and shipped as quickly as possible after confirmation.
  • Estimated processing time: 7–10 business days.
  • Delivery time may vary depending on destination and shipping carrier conditions.